Oruflow Connected Support
We keep every Oruflow test-ready 24/7 so no patient is turned away.
First-contact resolution >
Median Resolution Time→
Because a smart uroflowmeter should feel as reliable - and as invisible - as running water.
Proactive Monitoring
93% of issues are resolved before staff notice.
1
Oruflow streams encrypted telemetry to Oruba HQ.
2
The real-time engine tags each signal.
3
It dispatches to the right engineer. Long before alarms reach the dashboard.
Power went out?
We spot it first (auto alerts, health checks). You just connect a UPS to keep rolling.
No water supply?
Our sensors flag low tank levels. Pour 2 L every four tests and check the odor filter.
Feces or toilet paper?
A built-in separator drops solids straight to the rear drain, then an auto-flush does a double rinse.
Planned Remote Maintenance
We maintain your device as much as possible without on-site visits.
Annual e-Calibration
Checking dynamic reference weights.
Quarterly Security Patches
Blue-green OTA, rollback after 1 hour if no heartbeat.
Weekly Sensor-drift Sweep
Safeguard your data and operations with top-tier security, built to ensure peace of mind.
Instant Feature Upgrades
Oruflow ships the latest upgrades over the air on every unit. Here are the upgrades in the last 12 months:
Quick-Cancel
Abort a queued test before voiding starts.
Auto-Flush Cycles
Programmable cleaning cycle every n tests.
Dynamic EMG scale
Custom slope for low-flow paediatric cases.
SOAP integration
Lightweight HIS with no HL7 engine.
Secure & Private by Design
Encrypted Path
Device → TLS 1.3 / MQTT → EU Based Oruba Server.
ISO 27001 & ISO 27701
Secure ITSM and ready for GDPR audits.
Zero-Trust Remote Diagnostics
One-time tokens and least-privilege access. Diagnostics only - never patient data.
PHI Stays Inside
PHI stays on the site and uses your HIS connector (HL7, DICOM, or SOAP). All other data is pseudonymised.
Warranty & On-Site Services
Backed by a confidence-boosting 1-year warranty.
Proven at Scale
Does it work for paediatric patients / all genders?
Yes. Child seat adapter and universal funnel-free design.
How long is the installation?
Typically, one day. Fits existing lavatory plumbing.
What if the network is down?
Onboard memory stores every test; syncs when back online.
What about EMG or future upgrades?
Modular add-on cards install without replacing the base unit.
Warranty & service terms?
Standard 1-year warranty. Extended plans are available.
